Last Updated: May 19, 2026
Welcome to our official store (hereinafter referred to as "we", "us" or "our"), a professional lash cluster factory based in Qingdao, China, with 18+ years of experience in OEM/ODM manufacturing. This Privacy Policy is designed to inform you about how we collect, use, store, disclose and protect your personal information when you visit our store, browse our products, place orders (including bulk wholesale and private label customization orders), or interact with us in any other way. By accessing or using our services, you acknowledge that you have read, understood and agreed to the terms of this Privacy Policy, including the collection and use of your personal information as described herein.
We attach great importance to the protection of your personal information and are committed to complying with international data protection regulations such as the General Data Protection Regulation (GDPR) and relevant local laws and regulations, ensuring the security and confidentiality of your data throughout the entire process.
1. Information We Collect
We only collect personal information that is necessary for providing our services, processing your orders, and supporting your wholesale and customization needs. The types of information we collect include:
1.1 Information You Provide Voluntarily
When you register an account, place an order, inquire about wholesale or OEM/ODM services, or contact our customer support, you may provide us with the following personal information:
- Contact information: Name, email address, phone number, company name, and postal address (for shipping and billing purposes);
- Order and business information: Order details (including lash cluster types, quantities, customization requirements), payment information (we do not store full payment card details; all payment processing is handled by trusted third-party payment providers), and communication records related to your orders or customization needs;
- Other information: Any other information you actively choose to provide, such as feedback on our products, production requirements for private label customization, or questions about our production lines and services.
1.2 Automatically Collected Information
When you visit our store, we may automatically collect certain non-identifiable information through cookies and similar technologies to improve our services and your browsing experience. This information may include:
- Device information: Type of device, operating system, browser type, and unique device identifiers;
- Browsing information: Pages you visit, products you view, time spent on our store, and your browsing history;
- Location information: General geographic location (e.g., city or region) based on your IP address, to better serve your regional wholesale and shipping needs.
This automatically collected information does not directly identify you and is only used to analyze user behavior, optimize our store layout, and improve the efficiency of our wholesale and customization services.
2. How We Use Your Information
We use your personal information solely for legitimate business purposes, mainly to provide you with high-quality lash cluster products and professional wholesale/customization services, including:
- Processing and fulfilling your orders: Confirming your order details, arranging production (including custom lash cluster designs), processing payments, and arranging shipping and delivery;
- Providing customer support: Responding to your inquiries, resolving order-related issues, and providing updates on your wholesale orders or customization projects;
- Supporting OEM/ODM services: Communicating with you about customization requirements (such as lash design, packaging, and private labeling), and ensuring that the final products meet your specifications;
- Improving our products and services: Analyzing user feedback and browsing data to optimize our lash cluster products, production processes, store experience, and wholesale services;
- Sending you relevant information: Notifying you of order updates, production progress, new product launches, or special offers related to lash clusters (you can unsubscribe from marketing communications at any time);
- Complying with legal obligations: Using your information to meet legal, regulatory, or administrative requirements, such as tax filing, customs clearance for international wholesale orders, and record-keeping;
- Protecting our rights and interests: Preventing fraud, unauthorized access, or other illegal activities, and ensuring the security of our business operations and your transactions.
We will not use your personal information for any purposes not stated in this Privacy Policy without your prior consent, and we adhere to the principles of data minimization and purpose limitation as required by data protection regulations.
3. How We Protect Your Information
We take comprehensive technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction, ensuring the security and integrity of your data:
- Technical security measures: We use encryption technology (such as SSL) to protect the transmission of your personal information, and adopt secure data storage systems to prevent data breaches. We also regularly update our security systems to address potential risks;
- Organizational security measures: We restrict access to your personal information to only authorized employees who need it to perform their job duties (such as customer service, order processing, and production management). All employees are trained on data protection laws and our privacy policies, and are required to sign confidentiality agreements;
- Data retention: We will retain your personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it;
- Third-party security: We only cooperate with trusted third-party service providers (such as payment processors, shipping companies, and email service providers) who are committed to data protection. We sign data processing agreements with these third parties to ensure they handle your information in accordance with our privacy requirements and relevant laws.
While we take all reasonable measures to protect your personal information, please note that no method of data transmission or storage is 100% secure. We cannot guarantee absolute security, but we will always strive to minimize risks and promptly notify you if a data breach occurs that may affect your personal information.
4. Disclosure of Your Information
We will not sell, rent, or share your personal information with any third parties for marketing purposes without your explicit consent. We may disclose your personal information in the following limited circumstances:
- To trusted third-party service providers: As mentioned above, we may share your information with third parties who assist us in processing orders, processing payments, shipping products, or providing customer support. These third parties are only allowed to use your information for the specific services they provide to us;
- For legal reasons: We may disclose your information if required by law, regulation, court order, or government authority, or to protect our rights, property, or safety, or the rights, property, or safety of others;
- With your consent: We may disclose your information to other third parties if you have given us explicit consent to do so, such as sharing your customization requirements with our production partners to fulfill your order.
5. Your Rights Regarding Your Information
In accordance with international data protection regulations such as GDPR, you have the following rights regarding your personal information, and we will respond to your requests in a timely manner (usually within 30 days):
- Right of access: You have the right to request access to the personal information we hold about you, including details of how we collect, use, and disclose your information;
- Right to correction: If your personal information is inaccurate or incomplete, you have the right to request us to correct or update it;
- Right to erasure (Right to be forgotten): You have the right to request us to delete your personal information if it is no longer needed for the purposes for which it was collected, or if you withdraw your consent;
- Right to restriction of processing: You have the right to request us to restrict the processing of your personal information in certain circumstances (e.g., if you dispute the accuracy of the information);
- Right to data portability: You have the right to request us to provide your personal information in a structured, machine-readable format, so that you can transfer it to another organization;
- Right to withdraw consent: If you have given us consent to process your personal information, you can withdraw your consent at any time. Withdrawing consent will not affect the legality of processing based on your consent before withdrawal;
- Right to complain: If you believe we have processed your personal information in violation of this Privacy Policy or relevant laws, you have the right to file a complaint with the relevant data protection authority in your country or region.
To exercise any of these rights, please contact us using the contact information provided below. We may ask you to provide proof of identity to ensure that the request is made by you, to protect your information security.
6. Cookies and Similar Technologies
Our store uses cookies and similar technologies to improve your browsing experience, analyze user behavior, and optimize our services. Cookies are small text files stored on your device that help us remember your preferences and track your browsing activities.
You can adjust your browser settings to refuse cookies or notify you when cookies are being used. However, please note that some features of our store may not function properly if you disable cookies (e.g., order processing, account login, and personalized recommendations).
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or data protection regulations (such as updates to GDPR or local laws). Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information.
Your continued use of our store and services after the changes take effect will constitute your acceptance of the updated Privacy Policy.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:
Company Name: Qingdao HongKing All-Win Technology Co., Ltd.
Address: Qingdao, China (Est. 2008)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +86-13864823059
We will respond to your inquiries and requests promptly and professionally, ensuring that your concerns are addressed and your rights are protected.