Last Updated: May 19, 2026
These Terms of Trade (hereinafter referred to as "the Terms") govern all transactions between our professional lash cluster factory (hereinafter referred to as "we", "us" or "our"), based in Qingdao, China (Est. 2008) with 18+ years of OEM/ODM manufacturing experience, and you (hereinafter referred to as "the Buyer") when you place orders for our products, including but not limited to lash clusters, bond and seal glue, lash remover, precision lash tweezers, and related customization services. By placing an order with us, you acknowledge that you have read, understood, and agreed to be bound by these Terms in full, without modification, unless otherwise agreed in writing by both parties.
These Terms shall take precedence over any conflicting terms or conditions in the Buyer’s purchase order, unless explicitly agreed upon in writing by our authorized representative. Any modifications to these Terms must be made in writing and signed by both parties to be legally binding.
1. Order Placement and Confirmation
1.1 The Buyer may place orders through our official store, email, phone, or other authorized channels. All orders must include clear details of the products (including type, specification, quantity, and any customization requirements for OEM/ODM services), delivery address, delivery time, and payment terms. For wholesale orders, the Buyer shall also specify the minimum order quantity (MOQ) as agreed.
1.2 Upon receiving the Buyer’s order, we will issue an order confirmation within 2 working days, specifying the order details, unit price, total amount, production time, delivery terms, and payment deadline. The order shall be deemed confirmed only after the Buyer acknowledges and confirms the order confirmation in writing (including email). Any discrepancies between the Buyer’s order and our confirmation must be raised by the Buyer within 1 working day of receiving the confirmation; otherwise, the order confirmation shall be deemed accurate and binding.
1.3 We reserve the right to reject any order that does not meet our minimum order requirements, contains incomplete or inaccurate information, or is inconsistent with our production capacity. In such cases, we will notify the Buyer promptly to adjust the order accordingly.
2. Pricing and Payment Terms
2.1 All product prices are quoted in US Dollars (USD), excluding shipping costs, insurance fees, customs duties, and other related charges, unless otherwise specified in the order confirmation. We reserve the right to adjust product prices due to changes in raw material costs, exchange rates, or market conditions, provided that we notify the Buyer of such adjustments at least 7 working days in advance. For confirmed orders, the quoted price shall remain valid for the duration of the order.
2.2 Payment terms are as follows, unless otherwise agreed in writing:
- For new Buyers or small wholesale orders (total amount below $300), full payment is required in advance before production starts;
- For regular Buyers or bulk wholesale orders (total amount $300 and above), a 30% deposit is required upon order confirmation, and the remaining 70% balance must be paid before shipment;
- For OEM/ODM customization orders, a 50% deposit is required upon order confirmation (to cover mold and design costs), and the remaining 50% balance must be paid before shipment.
2.3 The Buyer shall make payments through the payment methods specified in the order confirmation (e.g., bank transfer, PayPal). Any bank charges or transaction fees incurred during payment shall be borne by the Buyer. If the Buyer fails to make payment within the agreed deadline, we reserve the right to suspend production, delay shipment, or cancel the order without liability, and the Buyer shall be liable for any losses incurred by us as a result.
3. Production and Delivery
3.1 Production time shall be specified in the order confirmation, generally 7-15 working days for standard lash products and 15-30 working days for OEM/ODM customization orders, depending on the order quantity and customization complexity. Production time shall start from the date we receive the Buyer’s full deposit or advance payment.
3.2 Delivery terms shall be agreed upon in the order confirmation, and we shall deliver the goods in accordance with the International Commercial Terms (Incoterms 2020) specified therein. Common delivery terms include:
- EXW (Ex Works, Qingdao Factory): The Buyer shall arrange for the collection of goods from our factory in Qingdao, China, and bear all costs and risks from the factory onwards, including loading, export customs clearance, and international transportation;
- FCA (Free Carrier, Qingdao): We shall deliver the goods, cleared for export, to the Buyer’s designated carrier at the agreed location in Qingdao. The Buyer shall bear all costs and risks from the time the goods are delivered to the carrier;
- CIF (Cost, Insurance and Freight, Named Port of Destination): We shall bear the cost of goods, international transportation freight, and insurance to the named port of destination. The Buyer shall bear all risks from the time the goods are loaded on board the vessel, as well as any import customs duties and local charges at the destination.
3.3 We shall notify the Buyer of the shipment details (including tracking number, shipping date, and estimated arrival time) within 1 working day after shipment. The Buyer shall be responsible for tracking the shipment and arranging for customs clearance and collection of goods at the destination. Any delays caused by factors beyond our control (e.g., natural disasters, transportation strikes, customs inspections) shall not be deemed a breach of these Terms, and we shall notify the Buyer promptly of such delays.
4. Quality Standards and Inspection
4.1 All our products shall comply with the quality standards specified in the order confirmation and international beauty product safety standards. We conduct strict quality inspections before shipment to ensure that the products are free from defects in material, craftsmanship, and performance.
4.2 The Buyer shall inspect the goods upon receipt. If any defects or discrepancies are found (e.g., wrong product type, damaged goods, quantity shortage), the Buyer shall notify us in writing within 3 working days of receiving the goods, providing detailed photos and descriptions of the issues. We will verify the issues and, at our discretion, provide a replacement, refund, or discount, provided that the defects are not caused by improper handling, storage, or use by the Buyer.
4.3 For OEM/ODM customization orders, the Buyer shall confirm the sample provided by us before mass production. Once the sample is confirmed, we shall produce the goods in accordance with the confirmed sample, and any subsequent disputes regarding product quality shall be based on the confirmed sample.
5. Customization (OEM/ODM) Terms
5.1 For OEM/ODM customization requests (including lash design, packaging, private labeling, etc.), the Buyer shall provide clear design specifications, logos, and other related materials in writing. We will produce a sample for the Buyer’s confirmation within 5-7 working days after receiving the deposit and design materials.
5.2 Any modifications to the customization requirements after the sample is confirmed may result in additional costs and extended production time, which shall be agreed upon in writing by both parties. The Buyer shall bear any costs incurred due to changes in customization requirements.
5.3 The Buyer warrants that all logos, designs, and materials provided for customization do not infringe on any third-party intellectual property rights (including trademarks, copyrights, patents, etc.). The Buyer shall be liable for any claims, losses, or legal fees incurred by us due to intellectual property infringement caused by the Buyer’s provided materials.
6. Cancellation and Returns
6.1 The Buyer may cancel an order only with our written consent. If the order is canceled before production starts, the Buyer shall pay a cancellation fee of 10% of the total order amount (to cover administrative costs). If production has already started, the Buyer shall bear all costs incurred up to the cancellation date, including raw material costs, production costs, and mold costs (for customization orders), and we shall refund any remaining deposit after deducting these costs.
6.2 Returns are only accepted for defective products or wrong deliveries, as specified in Section 4.2. The Buyer shall not return goods without our prior written consent. Any goods returned without consent will be rejected, and the Buyer shall bear all related costs.
7. Intellectual Property Rights
7.1 All intellectual property rights (including trademarks, copyrights, patents, designs, and trade secrets) related to our products, including customized products, shall remain the exclusive property of us, unless otherwise agreed in writing. The Buyer shall not reproduce, copy, or use our intellectual property rights without our prior written permission.
7.2 The Buyer shall not use our products or related materials to infringe on any third-party intellectual property rights, and shall indemnify us against any claims or losses arising from such infringement.
8. Limitation of Liability
8.1 Our liability for any losses incurred by the Buyer shall not exceed the total amount of the order. We shall not be liable for any indirect, incidental, or consequential losses (including but not limited to loss of profits, business interruption, or loss of customers) arising from the transaction, whether due to breach of contract, negligence, or other reasons.
8.2 We shall not be liable for any delays or failures to perform our obligations due to factors beyond our reasonable control, including but not limited to natural disasters, wars, strikes, power outages, raw material shortages, and government regulations.
9. Governing Law and Dispute Resolution
9.1 These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China, excluding its conflict of law rules.
9.2 Any disputes arising from or in connection with these Terms shall first be resolved through friendly negotiation between both parties. If negotiation fails, either party may submit the dispute to the Qingdao International Arbitration Commission for arbitration in accordance with its arbitration rules. The arbitration award shall be final and binding on both parties.
10. Miscellaneous
10.1 These Terms constitute the entire agreement between both parties regarding the transaction, and supersede all prior oral or written agreements, understandings, or representations.
10.2 If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain valid and enforceable to the maximum extent permitted by law.
10.3 Any notices or communications between both parties shall be in writing and sent via email, fax, or registered mail. Notices shall be deemed received 24 hours after being sent by email, 3 working days after being sent by fax, or 7 working days after being sent by registered mail.
10.4 We may update these Terms from time to time. Any updates will be posted on our official store, and the "Last Updated" date will be revised accordingly. The updated Terms shall take effect 7 working days after being posted, and your continued orders after that date shall constitute acceptance of the updated Terms.
Contact Us
If you have any questions, concerns, or requests regarding these Terms of Trade, please contact us at:
Company Name: Qingdao HongKing All-Win Technology Co., Ltd.
Address: Qingdao, China (Est. 2008)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +86-138 6482 3059
We will respond to your inquiries and requests promptly and professionally.